Please read the following Refund Policy carefully:

CANCELLING YOUR EXCURSION

You can cancel your excursion within 10 hours of the day of the excursion. The day of the excursion is 12 midnight on the date that your excursion is due (Not the time of pick up).

Therefore the latest time you can cancel and request a refund is 14:00 the day before the date on your ticket.

CANCELLATION CHARGES

We will refund your booking in full less a 25 Euro booking fee for all booking paid in full. Deposit payments are non refundable.

Deposit payments are refunded in the form of a voucher that can be used against any excursion across all of the Canary Islands and this has no expiry day. This is subject to the cancellation being before the cut of time of 10hrs before the day of the excursion. We only refund on excursions booked and paid in full.

FULL REFUNDS NO CHARGES

We will refund 100% of the full payment and the deposit payment should the activity you booked be cancelled by us or the supplier or there be no availability on the day you booked. Should we offer an alternative and you accept then you enter into another booking and therefore terms and conditions are the same.

NON REFUNDABLE EXCURSIONS

No refunds can be issued for the following

1. Theme Parks and attractions

2. Ferries

3. Some excursions with limited spaces.

PRICE CHANGES TO EXTRAS ON EXCURSIONS

Prices for extras on excursions or things that you have an option to purchase like camel rides, lunch, photos are subject to change. We try to keep the prices of these things up to date on the site but as these are "extras" and optional they are subject to change in price. Markit Tech Ventures Ltd are not responsible for the extra price of these things as they are optional to you on the day.

HOW YOU GET YOUR TICKET CHECK EMAIL

We send your e ticket to the email you specify on booking. Sometimes it goes to your spam or junk folder. If you do not receive your ticket you must contact us. Your spot on the excursion is booked and refunds are not valid if you have not informed us that you didn't receive the ticket via email.

HOW YOU GET YOUR TICKET CHECK EMAIL

We send your e ticket to the email you specify on booking. Sometimes it goes to your spam or junk folder. If you do not receive your ticket you must contact us. Your spot on the excursion is booked and refunds are not valid if you have not informed us that you didn't receive the ticket via email.

MISSING YOUR EXCURSION OR BEING AT THE WRONG PLACE

Should you miss your excursion or do not check the correct pickup point and time and other clients are collected at that point, then there would not be a refund we recommend all clients check the pick-up point and time before the day of the excursion.

Full refunds will be offered should excursions be canceled due to weather or any other reason.

All pick ups are GPS recorded with the guides and the driver, should the supplier not pick you up and it is their error you must contact the supplier to discuss in detail.

TICKET DELIVERY TERMS AND CONDITIONS:

After you buy an excursion, E-ticket will be sent via email. The E-ticket must be shown on a mobile device or printed or use the reference number if stated.

Clients are responsible to assure they have read and understood all information on the E-ticket, and find out where their pick-up point is that is stated on the ticket.

When you book an Excursion, you will receive your E-ticket in an E-mail with the pick-up time, the pick-up place, the date and all information. If you are not at the pick up at the correct time you will not be eligible for a refund.

EXCURSION CANCELLATION & REFUND POLICY:

If you cancel within 10hrs of the scheduled departure, (The day of the excursion is 12 midnight on the date that your excursion is due.

Therefore that lastest time you can cancel and request a refund is 14:00 the day before the date on your ticket).

We will refund your booking in full less a 25 euro booking fee.

Should you miss your excursion or do not check the correct pickup point and time and other clients are collected at that point, then there would not be a refund

we recommend all clients check the pickup point and time before the day of the excursion.

It is the client's responsibility to check the ticket and check their pick up point and time.

All tickets issues have the contact details of the supplier that will be collecting them for excursions, we recommend if there are any pick-up issues that clients contact them within a reasonable time frame to allow any missed stops, wrong stops or other pick up issues to be resolved.

Deposit payments are refunded in the form of a voucher that can be used against any excursion across all of the Canary Islands and this has no expiry day, we only refund on excursions booked and paid in full. Unless the excursion is cancelled by ourselves or the supplier for whatever reason.

Refunds will be offered in full with no boking fee should excursions be cancelled due to weather or COVID 19.

TRANSPORTATION:

All excursions offer pick ups from all resorts. Most excursions pick up in the capital city but not all, no excursions pick up in rural locations only holiday resorts.